Customer Satisfaction Survey – Are you meeting or exceeding expectations?

Customer Satisfaction Survey – Are you meeting or exceeding expectations?

The FactFinder Solution powered by Jitsutech has the ability to create Online Surveys very easily. I find the user interface very intuitive and found that it was created by an expert group of designers and web application users who collectively have over 25(+) years of experience. So, why not use the FactFinder Solution for your next Customer Satisfaction Survey while all your data is hosted on Canadian Servers?

Personally, I believe that continuous feedback from your customer base is crucial for long term success. A few key benefits of conducting a Customer Satisfaction Survey on a regular basis are the following:

1. Instant feedback can lead to customer retention;
2. Ability to gain valuable insight from different market segments; And
3. The evolution of your brand to a higher level than every before.

Certainly, there are many other advantages to gaining customer feedback and it really depends on your business goals. Do your customers opinions matter? If so, what will you do with the feedback? Is your organization aggressive or passive on customer feedback? These questions and many more must be addressed before any Customer Satisfaction project is started to ensure you maximize the organizational budget.

Click Here for an example of a short Customer Satisfaction Survey that is geared towards College Students.