Calculating your Net Promoter Score is Easy!

Calculating your Net Promoter Score is Easy

FactFinder has a versatile question bank which includes the valuable Net Promoter Score. Generally, this question is used to Guage Customer Loyalty and can be used as critical feedback for change or improvements. The basic calculation is completed by the percentage of Promoters minus by the percentage of Detractors. Once you have a general score, it is always best to dig deeper and ask follow up questions to ensure that your NPS Score is validating the change or improvements.